Point of sale systems have been around for many years now, and most of that time it was nothing more than a calculator and a cash drawer. But now, massive leaps in technology have allowed huge advancement in till systems.
Today, a point of sale system can do more than just hold money. They can channel data from sales straight to your accounts, find your best salesperson and keep track of stock levels.
Not only have the systems evolved, but the software powering them has come on leaps and bounds too. For example, cloud EPoS software offers a backup to all the data you have on your systems, should you be experiencing issues with your hardware.
With the till being a cornerstone of your business, it can have a huge impact on the day-to-day running if it is not correct. Here are some points to consider when trying to find a software that works for you:
Managing Customer Expectations
One of the biggest challenges businesses face is dealing with the expectations of their customers when it comes to technology. So many people are used to paying with contactless cards, for example, as they do in all big retail and supermarket giants.
If you are not able to process the transactions in the same way, it can lead to customer frustration, making it less likely that they will be returning. With customer loyalty decreasing across the world, convenience is key, so if you are a small business, you need to make sure the customer experience is as hassle-free as possible by being up-to-date.
Caring for Your Staff
A good EPoS system doesn’t just work as a till, it has many extra features that can help to make your staff’s job easier, which will often be reflected in the quality of your work.
Automating simple processes is a key part of an EPoS system which helps to free up valuable time for your staff members. Integrated stock taking, tracking orders and sales statistics are also areas that can help you to manage your business with greater ease.
Tailored to Your Business
Every business is unique, so for that reason, it needs a system tailored to its exact needs. Whether it is the size of the premise or the number of staff you have, you need to consider a system that can cope with your requirements.
Larger businesses will be able to accommodate a “bells and whistles” system, whereas an independent shop may wish to utilise a tablet-based system in order to save valuable space. Whatever system you have, the software can be customised to suit your brand, product range and business needs.
When choosing a till, you need to consider how much you are willing to spend. Similar to the point above, a larger system will mean a larger initial outlay, which may not be feasible as a small business.
However, some of the newer EPoS systems can run on a tablet with a subscription to software. You may find that you can have everything you initially need on just a tablet, then upgrade to a bigger system as the business grows.
It is important to take the time to think about what your business needs today, tomorrow and the day after so you can select the best EPoS software that gives you freedom and the tools to focus on the growth of your business. Please contact us today for more information on how we can help your business.