Point of sale systems can be classified as either traditional POS or EPOS. EPOS systems and the software they are using are becoming increasingly popular in retail and hospitality industries. For those who don’t know the differences between the two, this post will explain, and highlight the benefits of EPOS systems.
EPOS systems have a huge advantage of being able to run software on any device. Staff can use tablet computers, access the cloud EPOS software or install the software and go to work. If tablets are lost or broken, their connection to the software can be disabled. Even if you switch different servers or upgrade your hardware, the EPOS software can still be used. Compared to the hardware that traditional point of sale systems use, it is not portable and can only be accessed from one place. When traditional POS systems are broken, you can only input data manually, slowing down payment transactions which could lead to losing customers.
Better Tech Support
Tech support for EPOS systems is better than that provided for traditional point of sale systems as you can install the software yourself. Updates to the software can also be carried out remotely or done automatically, requiring little need for tech support. In worst-case scenarios, you can also simply delete the software and reinstall it.
One of the best advantages of EPOS systems is the mobility. When staff have a mobile POS, tablet or smartphone, they can go where the customers are, rather than being stuck to one till. Having employees process sale orders around the store, on the pavement or elsewhere also helps you to build a relationship with the customer.
Many traditional POS systems record information in the terminal then and there, which is then shared with the main inventory management system later on. This can mean corrections or updates on the data might not always be reflected fairly, and finding the issue can be time-consuming. EPOS systems are connected to the inventory management, accounting and payroll systems, meaning any updates or changes are instantly altered throughout the system. This also means that you can avoid any problems and errors, or quickly correct them should they arise.
With an EPOS system, the software you use could track the sales by hour, or day, allowing you to know what is popular and what your needs are day-to-day, so you are not short on stock. The tracking also lets you know what times are busy, so when more staff are needed to help the business run smoothly, you know when they to rota them on for. The sales tracking can also be done per employer, allowing you to know who might be slacking off and who is pulling in a good number of sales. By knowing any unusual trends in sales, you can address and rectify them immediately.
Customer Loyalty Management
We mentioned above at how EPOS systems and up-to-date software allows you to build better relationships with your customers, and it can also help with loyalty schemes you have or want to implement. A good EPOS system can recognise repeat customers and give them appropriate discounts, and if they don’t have a loyalty card with them, the EPOS system can search for the name and add points to the email provided when the customer signed up for the scheme.
EPOS has many benefits over traditional POS systems, and using quality EPOS hardware with up-to-date software means streamlining your business to run smoothly, giving you space to grow and improve the business where you can.