The hospitality industry is one of the most fast-paced businesses out there with operators having hundreds of things to manage on a day-to-day basis. Hospitality PoS software (point of sale) is something that can be greatly beneficial to help run a business in a more manageable way, and here are six tips that operators can take on board to ensure they are using EPoS software to maximise profitability:
Speed of Service
Consumers are often much happier when they are served quickly, so ensuring they can get in, get served, and get out as quickly as possible can be instrumental in keeping customers returning. Having your technology geared towards improving the speed of service, whether it’s fast payment options or automated ordering platforms can help to leave your customers feeling more satisfied.
Plus, if you can speed up each transaction by as little as five seconds, you can deliver an estimated eighteen additional transactions per hour. This equates to eighteen happy customers who might have otherwise gone elsewhere due to queue length.
Use Free Time to Tackle Non-Automated Tasks
EPoS software is designed to automate time-consuming tasks, leaving you and your members of staff with more available time. What’s more, it does these tasks without duplication and human error, so you know it is being done correctly the first time around.
With technology dealing with these automatable jobs, staff are free to address the more important, non-automated tasks. This could be anything from greeting a customer to planning and addressing future budgets.
Be in Control
Although EPoS software is designed to work 24 hours a day, 365 days a year, you still need to maintain control over it. Make sure the software is fully configured to deliver everything that it can do, or you need it to do, to ensure you are getting the best out of the software. Keeping the software and all associated modules up to date is also important to ensure the software continues to run at maximum capacity.
Integration is Key
Having as much technology operating on a single platform as possible can help operators to combine a multitude of functions, from managing deliveries to stock control to bookings management. By consolidating and integrating your technology, it provides greater control and a more inclusive view of the entire operations of the business.
Don’t Confuse Data with Insight
EPoS software is capable of providing untold data and management records, but it is still important that time is spent on these records to find where the real insights lie. Knowing that pies aren’t selling is one thing, but knowing that it sold twice as fast with chips than it did mash is something completely different! Operators should look to extract the really useful information that lies within these records, to capitalise on what the data is telling them.