A busy restaurant with restaurant EPOS software from CES Software

The Potentials of Cloud Technology in Restaurants

Cloud-based systems offer restaurant business owners with management flexibility that wasn’t available before. But, as with most things in life, with every potential comes restrictions.

In this article, we will look to delve into the potentials and restrictions that cloud-based tech has for the restaurant sector.

The initial concerns that business owners may have include:

  • What happens when the internet goes down?
  • How are orders taken?
  • How are payments accepted?
  • Can the POS system keep up with the pace of a busy restaurant?
  • What type of POS system should I use?
  • The fact that all data files and all processing are located on a remote server in the cloud, which is not directly under the restaurant’s control

Information is an Essential Business Driver

An EPOS that has a web-based cloud portal has the ability to offer restaurant owners with access to main management metrics whenever and wherever required.

So, with this in mind, having the important information provided by the POS in reports that are designed for the specific work flows and operating nuances of a restaurant, are vital for success. The areas in which business owners can profit from POS capabilities are as follows:


Hourly sales heat maps: An issue that a lot of restaurateurs have to tussle with is knowing when the right time is to use promotions as a way of driving traffic. The general path that owners and managers follow are: Monday night is really quiet and Saturday night is the busy period. Therefore, the gaps in between those periods can often be ignored. This is where features such as a service heat maps come in. This type of feature allows owners to see a visual representation of the times of day that do and don’t perform as well, therefore giving useful insight that can be utilised to plan promotions that increase revenue in the quieter periods.

Tracking staff scheduling and overtime: With the wages bills rising in the sector and complex compensation structures for some businesses, managing staff can eat into a great deal of time for owners and managers. Simplified staff scheduling and overtime tracking functionality that can configure overtime rules is essential for any business owner to not only save time but also keep a well-documented record for reference. This helps restaurateurs account for each staff member’s overtime hours and total wages, so staffing can be amended depending busy/quiet periods etc., which can help to lower overall labour costs.

Increasing profitability: The days of huge, intricate, and monotonous spreadsheets are over. When it comes to gross margin reports, they need to clearly communicate key restaurant metrics simply, at a glance, and cloud-based solutions offer just that. Restauranteurs should have the ability to compare weekly and historical order counts, menu item and labour costs, sales, discounts, voids, not forgetting the total margins of the restaurant.

Up to date technologies: It can be notoriously tricky for any business to constantly stay at the forefront in terms of the latest advances in technology. Moreover, if a business is forever awaiting the latest tech to be released, then they’ll be dealing with the challenges of old technology… For a very long time!

Our advice: The best option for any business is to seek solutions from companies that are fully committed to investing in technology development and innovation that can be passed down to aid their customers – something that CES Software is committed to. Companies like us, that can offer a proven track record of upgrading their systems to include enhanced or more advanced functionality and technologies, is certainly something any restaurateur should look to invest in.


If you are looking to have new restaurant EPOS software installed to help your business grow and succeed further, then why not get in touch with us today and see how we can help you?